Terms and conditions

Contents

Version and latest changes: October 6, 2026.

Definitions:

A

Pharmacy – the Seller’s pharmacy at Lāčplēša iela 7-2, Rīga, where the Buyer may collect ordered Goods if they selected collection at the Pharmacy (free delivery).

Right of withdrawal – the right of a Buyer who is a natural person and a consumer under the Consumer Rights Protection Law to withdraw from Goods within 14 days of receipt, in accordance with the withdrawal procedure.

B

Non-prescription medicines – a product group available from the Online Pharmacy, registered in Latvia’s Register of Medicines by the State Agency of Medicines and available without a doctor’s prescription.

D

Distance Contract – a contract concluded remotely between Buyer and Seller under consumer protection legislation, where the Buyer clearly and unambiguously wishes to buy the Goods in the Order and the Seller undertakes to deliver them.

I

Shopping Cart – a virtual cart to which the Buyer may freely add and remove Goods until starting payment for the Goods in the Cart.

Online Pharmacy – the Seller’s unit “www.homeopatiskaszales.lv”, operating at Lāčplēša iela 7-2, Rīga, LV-1010; telephone +371 27 335 460; email info@homeopatiskaszales.lv, providing online pharmacy services and pharmacist consultations under the special activity “distribution of non-prescription medicines through a website” recorded in its special permit (license) to open and operate a general-type pharmacy. The website for placing online orders is www.homeopatiskaszales.lv

N

Terms – these Online Pharmacy terms published on its Website.

P

Order acknowledgement – the automatic notification that the Buyer’s Order has been received and processing has begun, including preparation and dispatch. It is emailed to the Buyer after payment for the Goods in the Cart.

Order – the Buyer’s online request specifying the Goods, delivery method and collection location, and payment method. The Buyer completes the Order by paying for the Goods and delivery, if applicable.

Seller – SIA “Homeopātija”, registration No. 50003294571, registered address Lāčplēša iela 7-2, Rīga, LV-1010.

Buyer – a natural person who places an Order on the Website and pays for the ordered Goods.

Goods – any products displayed on the Website that the Buyer may order and purchase.

Product price – the price shown beside each item at checkout at which the Buyer may purchase it. It excludes delivery and the Buyer’s own return costs.

Product catalog – the list of Goods in the Online Pharmacy, organized by purpose or use.

R

Registered User – a Buyer who has completed the required registration details so that the Online Pharmacy can identify them and provide access to previous and current Orders.

T

Website – the virtual site at www.homeopatiskaszales.lv, where the Buyer may order Goods and pay online.

U

Food supplements – a product group available from the Online Pharmacy, registered in the Food Supplement Register of Latvia’s Food and Veterinary Service.

1. General terms

1.1. These Terms govern the legal relationship between the Seller and Buyer when purchasing Goods from the Online Pharmacy.

1.2. These Terms and the legal relationship between the Seller and Buyer are governed by the legislation of the Republic of Latvia.

1.3. The Seller may amend these Terms at any time. A new version takes effect immediately upon publication on the Online Pharmacy website unless the amendments state otherwise. The published version must indicate its effective date and the date of the latest changes.

1.4. Unless amendments provide otherwise, an Order paid before they take effect is governed by the terms in force when the Buyer paid. If an earlier version applies to a paid Order, the Buyer may request it by emailing the Online Pharmacy with a reasoned request.

1.5. The Buyer may order and pay for Goods as a Registered User or without registering on the Website.

1.6. To become a Registered User, select “My account” on the homepage and complete the required information, or choose to create an account while placing an Order.

1.7. The Buyer may delete their Registered User account at any time under “My account” → “Profile details”, or by requesting account deletion at info@homeopatiskaszales.lv. The Seller may unilaterally delete an account if the Buyer has not visited it (logged in) for at least 6 months.

1.8. The Seller takes appropriate measures to keep the Buyer’s personal data secure and processes it in accordance with data protection legislation. Its “Privacy Policy” explains the processing and is available at http://www.homeopatiskaszales.lv/privacy-policy.

2. Product catalog and prices

2.1. Product images on the Website are illustrative. Photographs of Goods or packaging may differ from their actual appearance.

2.2. The Product Catalog, including the Seller’s descriptions, photographs and other data, belongs to the Seller, which holds the economic and moral copyright in all Website information. Processing, copying, reproducing, republishing, transferring, adapting or otherwise using Website information without the Seller’s prior written permission is prohibited. An infringer must compensate the Seller for resulting damage.

2.3. The Seller supplies Goods packaged and labeled in accordance with legal requirements. Where required by law, information on correct and safe use accompanies the Goods.

2.4. Goods are sold at the price shown for each item on the Website.

2.5. The Seller may change prices at any time. However, the Buyer may purchase at the price shown when the Goods were added to the Cart if the Order is paid no later than 60 minutes after the first item was added.

2.6. All prices include value added tax (VAT), at the rate applicable to each product group.

2.7. Product prices exclude delivery. Delivery is charged in addition and depends on the method selected by the Buyer.

3. Conclusion and duration of the Distance Contract

3.1. The Buyer understands that a natural person with legal capacity, including a person aged 18 or over, may order Goods. A Buyer under 18 confirms that their legal representative has been informed and has consented to the Distance Contract and will, if necessary, assume its obligations.

3.2. By confirming the Order, the Buyer expressly and unambiguously wishes to purchase the stated Goods and understands that payment concludes a Distance Contract with the Seller under consumer protection legislation.

3.3. The Distance Contract remains in force until both parties have fully performed their obligations.

4. Placing an Order

4.1. General rules for placing an Order:

4.1.1. The Buyer places an Order using the procedures and choices described in sections 4.2–4.4.

4.1.2. The Buyer is responsible for entering correct and accurate information and must check it. Fulfillment and successful delivery depend on its accuracy. The Seller is not liable for incorrect or failed fulfillment caused by incorrect or inaccurate information entered by the Buyer.

4.1.3. An Order is placed when the Buyer has selected the Goods, added them to the Cart, chosen delivery and payment, and confirmed these choices using “Pay and place order” at checkout.

4.2. Shopping Cart:

4.2.1. The Cart is created when the Buyer selects and adds Goods. The Buyer may add or remove Goods at any time until clicking “Pay and place order” at checkout.

4.2.2. Goods can be searched using different criteria, for example:

4.2.2.1. Product category;

4.2.2.2. Intended use;

4.2.2.3. Keyword.

Enter a word in the search box and press “Enter” to display all Goods associated with that keyword.

4.2.3. Once all desired Goods have been added, the Buyer must open the Cart, check its contents and select “Proceed to checkout” to choose delivery and payment.

4.2.4. Goods cannot be added to the Cart if they are out of stock or the requested quantity is unavailable.

4.3. Delivery methods, timeframes and charges:

4.3.1. The Buyer may change delivery method or address until completing checkout by clicking “Pay and place order”.

4.3.2. If the Buyer chooses courier delivery (non-standard delivery) rather than parcel locker delivery (standard delivery), the additional delivery cost (difference) above the Seller’s cheapest standard method will not be refunded when exercising the right of withdrawal.

4.3.3. The Seller is not responsible for delays by couriers or other delivery service providers, regardless of their cause.

4.4. Payment terms:

4.4.1. After choosing delivery, the Buyer must select a payment method.

4.4.2. The Buyer can pay through online banking or by authorizing a payment card:

4.4.2.1. Online banking (choose a convenient bank from those offered: AS “Swedbank”, AS “SEB banka”, AS “Luminor”, AS “Citadele banka”):

Payment is made online by authorizing and paying through online banking. After instructing the bank to pay, the Buyer can return to the Order.

4.4.2.2. Card payment by entering card details (accepted card types: VISA, MasterCard).

4.4.3. After choosing a payment method, the Buyer must click “Pay and place order”.

4.4.4. The Seller accepts and confirms the Order when payment is received. An automatic acknowledgement of receipt and processing is then emailed to the Buyer.

5. Order fulfillment

5.1. After receiving payment, the Seller begins preparing the Order for delivery to the Buyer.

5.2. If, while preparing paid Goods, the Seller finds that the Order cannot be fulfilled exactly as paid, it promptly contacts the Buyer using the provided contact details and agrees the most suitable solution, such as a partial or full refund of purchase and delivery charges, a replacement or later delivery.

5.3. The Seller packages the Order as follows:

5.3.1. Ordered Goods are packed in a cardboard box (outer packaging).

5.3.2. The package contains a delivery note/invoice showing:

5.3.2.1. All enclosed Goods and their names;

5.3.2.2. Each item’s price and, where there are multiple units, their total;

5.3.2.3. The total amount for Goods and delivery.

5.4. Under these Terms and Latvian law, the delivery note/invoice is prepared electronically and is valid without a signature. The Buyer agrees by accepting these Terms.

5.5. The Buyer is notified of delivery to the selected location in the following ways:

5.6. Delivered Goods may be collected as follows:

5.7. The Buyer is informed that Goods awaiting collection are stored:
5.7.1.1. At the Pharmacy for 14 days;
5.7.1.2. In a DPD Pickup parcel locker for 7 days.
5.8. The Buyer understands that the courier is not required to wait if the Buyer is absent from the agreed delivery place and time.
5.9. The Seller is not liable for failure to collect Goods and may withhold a refund of the price or delivery charge if the storage period in section 5.7 has expired or the Buyer was absent at the delivery place and time agreed with the courier.

5.10. The Buyer confirms receipt of the Goods and fulfillment of the Order. The method of confirmation depends on delivery method:

5.11. After receipt, the Buyer must open the outer packaging and check that the ordered Goods and quantities have arrived and that there are no visible defects or other damage.
5.12. If unordered Goods, visible defects or other damage are found, the Buyer emails info@homeopatiskaszales.lv describing the complaint. The Buyer and Seller agree a solution.
5.13. After receipt, the Buyer is responsible for maintaining the quality and safety of Goods during the withdrawal period.

6. Pharmacist advice and monitoring non-prescription medicine use

6.1. Before ordering Goods, especially non-prescription medicines, and after receipt, every Buyer may receive free advice from a qualified pharmacist on proper use, health effects, restrictions and other questions.
6.2. During consultations monitoring non-prescription medicine use, the pharmacist works with the Buyer to ensure they understand their shared responsibility for the accuracy and completeness of the information behind their decision, as such medicines may be obtained without a prescription and used for self-treatment.
6.3. To monitor non-prescription medicine use, protect health and safety, and prevent unnecessary consumption, the Online Pharmacy uses the following measures:
6.3.1. Warnings required by Latvian legislation alongside each non-prescription medicine.
6.3.2. A short description for each medicine, including ingredients, instructions, intended use, restrictions and precautions.
6.3.3. Pharmacists provide information about a healthy lifestyle, basic health maintenance and other measures, such as herbal teas, vitamin-rich food and physical activity.
6.4. Free pharmacist consultations are available by email at info@homeopatiskaszales.lv or by calling +371 27 335 460.
6.5. Telephone consultations during Pharmacy opening hours are answered immediately.
6.6. Email consultation requests can be sent at any time of day. The pharmacist will reply as soon as possible and within 24 hours, so the Buyer receives a prompt answer to important questions.
6.7. For questions about non-prescription medicines, the Buyer must contact the Online Pharmacy for a pharmacist consultation, which the pharmacist must provide.
6.8. Before using Goods, the Buyer must carefully read their label, packaging information and instructions. Failure to follow the instructions or labeled storage conditions results in loss of withdrawal rights, consumer claim rights or the manufacturer’s guarantee.

7. Guarantee and right of withdrawal

7.1. A guarantee is the manufacturer’s promise to refund the price, replace Goods, remedy non-conformity free of charge or take other action if Goods do not match the guarantee or advertising description.
7.2. The guarantee is stated in writing on the label and specifies claim conditions, the guarantee period, and the guarantor’s company name or personal name and address.
7.3. To use the guarantee, the Buyer must retain proof of purchase and present it with the purchased Goods to the Seller.
7.4. The right of withdrawal allows a Buyer who is a consumer under consumer protection law to withdraw from Goods within 14 days of their receipt by the Buyer or a nominated third party, following the withdrawal procedure.
7.5. The right of withdrawal cannot be exercised if the Buyer:
7.5.1. Purchased perishable or quickly consumed Goods (hygiene products, food or certain cosmetics).
7.5.2. Purchased non-prescription medicines, hygiene or medical products, cosmetics or food supplements requiring specific storage conditions that the Seller cannot verify while they are with the Buyer. These Goods must be stored according to manufacturer instructions, including appropriate humidity and temperature, protection from direct light and sunlight, absence of chemicals, corrosive substances and specific odors, and other stated restrictions.
7.5.3. Opened the packaging, or the packaging or Goods were damaged after receipt.
7.6. The Buyer is responsible for preserving the quality and safety of the Goods during the withdrawal period.
7.7. To withdraw, the Buyer notifies the Seller in a free-form statement or using the Seller’s “Withdrawal request” form: download .DOCX, download .PDF.
7.8. The Buyer sends the withdrawal notice to info@homeopatiskaszales.lv.
7.9. After receiving a withdrawal notice, the Seller acknowledges it and informs the Buyer of its decision or the time when a decision will be made.
7.10. The Buyer must return Goods without delay and no later than 14 days after sending or handing the withdrawal notice to the Seller, either at the Pharmacy where they were collected or by post to SIA “Homeopātija”, Lāčplēša iela 7-2, Rīga, LV-1010. The Buyer pays return and postage costs.
7.11. The Seller may make the decision described in section 7.9 only after receiving the returned Goods.
7.12. The Seller refunds payments received, excluding additional delivery costs where the Buyer chose a method other than the cheapest standard delivery, within 14 days of receiving the withdrawal notice, provided the returned Goods have been received and no exception in section 7.5 applies. The refund is transferred to the bank account specified by the Buyer.

8. Consumer claims for non-conforming Goods

8.1. A Buyer who is a consumer may submit a claim for non-conformity within 2 years of purchase. The claim must be submitted within two months of discovering the non-conformity. The purchase date is the day the Seller accepted the Goods.
8.2. Further information on consumer rights concerning non-conforming Goods is set out in Chapter VII, “Consumer claims”, of the Consumer Rights Protection Law.
8.3. If the Seller accepts the complaint, it exchanges incorrect or damaged Goods under a procedure agreed with the Buyer.

9. Complaints and suggestions

Any Buyer may send recommendations, suggestions or complaints about the Online Pharmacy to info@homeopatiskaszales.lv.

10. Restrictions on using non-prescription medicines and food supplements

10.1. Because the Catalog includes non-prescription medicines and food supplements registered in Latvia, the Buyer must take particular care to read and follow their instructions and directions for use.
10.2. Each non-prescription medicine carries the legally required warning: “Read the package leaflet carefully! Consult a doctor or pharmacist about the use of medicines. Unnecessary use of medicines is harmful to health!” Before use, the Buyer must read the instructions and may obtain free pharmacist advice (section 6).
10.3. Each food supplement carries the legally required warning: “A food supplement is not a substitute for a varied and balanced diet!” Before use, the Buyer must read the directions and may obtain free pharmacist advice (section 6).

11. Limitation of liability and force majeure

11.1. The Buyer is responsible for damage caused to the Seller by breaching these Terms.
11.2. The Seller does not assume the manufacturer’s responsibility and is not liable for the effect of using Goods on the Buyer’s health, safety or life.
11.3. The Seller is not liable for loss or damage resulting from late or delayed delivery, regardless of the reason for the delay.

12. Dispute resolution

12.1. The parties will try to resolve disputes between the Seller and Buyer or relating to purchases through discussion or correspondence, seeking a mutually beneficial and acceptable solution.
12.2. If discussion or correspondence does not resolve a dispute, it will be resolved in a Latvian court under Latvian law. Consumer disputes may be referred to the Consumer Rights Protection Centre or a Latvian court.