Privacy policy

1. Personal data controller

1.1. The personal data controller is SIA “Homeopātija”, registration No. 50003294571, registered address: Lāčplēša iela 7 - 2, Rīga, LV-1010; operating address: Lāčplēša iela 7 -2, Rīga, LV-1010; phone +371 27335460; email: info@homeopatiskaszales.lv; website: homeopatiskaszales.lv.

2. Personal data processor

2.1. SIA “Homeopātija”, registration No. 50003294571, registered address: Lāčplēša iela 7 - 2, Rīga, LV-1010, follows the data controller’s instructions and uses technical and organizational data protection measures to process the data of the service recipient (hereinafter the Customer) and other persons to the extent and in the manner required and permitted by the legislation of the Republic of Latvia and the European Union. Other affiliated and authorized personal data processors of SIA “Homeopātija” may also receive and process the Customer’s data.

3. Applicable legislation

3.1. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (hereinafter the General Data Protection Regulation).

3.2. Personal Data Processing Law.

3.3. Archives Law.

3.4. Law on Accounting.

3.5. Electronic Documents Law.

3.6. Pharmacy Law.

3.7. Cabinet Regulation No. 288 of 23 March 2010, “Regulations Regarding the Operation of Pharmacies”.

4. What is the Privacy Policy?

4.1. The Privacy Policy (hereinafter the Policy) explains how SIA “Homeopātija” collects, processes, stores, shares, deletes and protects the data of the Customer and other persons, ensuring that the Customer’s personal data is processed lawfully, fairly and transparently. The Policy applies to the Customer’s personal data, any processing of a natural person’s data and the services provided to the Customer.

4.2. If SIA “Homeopātija” updates this Policy, all changes will be published on its website homeopatiskaszales.lv/privacy-policy/ under “Privacy policy”.

4.3. To offer the Customer better and more suitable products and services, and to provide, maintain, protect and improve existing products and services, SIA “Homeopātija” processes data collected in the course of providing services.

5. What personal data does SIA “Homeopātija” process?

5.1. The categories of personal data processed by SIA “Homeopātija” depend on the products and services used by the Customer. SIA “Homeopātija” may process the following categories of personal data for the purposes specified in section 7 of this Policy:

5.1.1. First name, surname, personal identity number / date of birth, correspondence address, telephone number and email address.

5.1.2. Banking details.

5.1.3. Identity document details (document number, date and place of issue, etc.).

5.1.4. Processing of prescribed medicines and prescriptions (in accordance with Cabinet Regulation No. 175 of 24 March 2005).

5.1.5. Data provided by the Customer to SIA “Homeopātija”.

5.1.6. Video surveillance recordings and images.

5.2. In the course of providing services, SIA “Homeopātija” processes the following data for the purposes specified in section 7 of this Policy:

5.2.1. Telephone numbers provided by the Customer, which may be called if necessary when the Customer cannot be reached.

5.2.2. Information required in the preparation of medicines.

5.2.3. Other personal data depending on the service provided to the Customer and for which the data subject’s consent to processing has been obtained.

6. What is the basis for processing the Customer’s personal data?

6.1. Customer consent: the Customer, as a data subject, consents to the collection and processing of personal data for specified purposes. Customer consent for direct marketing, to make new and individual offers, applies to the activities of SIA “Homeopātija” after the General Data Protection Regulation became applicable. Consent is the Customer’s voluntary and independent decision, which may be given at any time to allow SIA “Homeopātija” to process personal data for the specified purposes. Consent is binding when given orally (during a telephone call after the Customer has been identified), in writing by completing a form at the office of SIA “Homeopātija”, or by submitting an electronic request after identification. The Customer may withdraw previously given consent at any time using the specified communication channels with SIA “Homeopātija”. Requested changes take effect within three working days of receipt. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.

6.2. Conclusion and performance of a contract: to enter into and perform a contract with the Customer and provide quality services, SIA “Homeopātija” must collect and process certain personal data before or during the contract.

6.3. Legitimate interests of SIA “Homeopātija”: based on its interest in providing quality services and timely support, SIA “Homeopātija” may process the Customer’s personal data to the extent objectively necessary and sufficient for the purposes specified in sections 7.1–7.3. Processing personal data in the direct provision of services is considered a legitimate interest of SIA “Homeopātija”.

6.4. Compliance with legal obligations: SIA “Homeopātija” may process personal data to meet legal requirements and respond to lawful requests from state and municipal authorities.

6.5. Protection of vital interests: SIA “Homeopātija” may process personal data to protect the vital interests of the Customer or another natural person, for example for humanitarian purposes, monitoring natural or human-caused disasters, particularly epidemics and their spread, or humanitarian emergencies (terrorist attacks, technological disasters and similar situations).

6.6. Exercise of official authority or public interest: SIA “Homeopātija” may process data to carry out a task in the public interest or exercise official authority lawfully vested in it. In such cases, the legal basis for processing is established by legislation.

7. For what purposes will SIA “Homeopātija” process the Customer’s personal data?

7.1. SIA “Homeopātija” processes personal data to provide quality, timely and appropriate services throughout its contractual relationship with the Customer:

7.1.1. Managing Customer relationships, including remotely, concluding and performing contracts and related processes.

7.1.2. Reviewing Customer complaints and providing support, including technical support, relating to the services provided.

7.1.3. Managing cash flow effectively, including Customer payments and debts.

7.1.4. Video surveillance to protect property and the health and life of persons.

7.2. SIA “Homeopātija” processes personal data to promote development in its sector and offer new services, including:

7.2.1. Creating new products and making offers relating to them.

7.2.2. Processing statistical Customer data for market analysis and business model development.

7.3. SIA “Homeopātija” processes personal data to establish and maintain internal processes, document circulation and other internal activities (such as archiving contracts and other documents) to the extent necessary and sufficient.

7.4. With the Customer’s freely given and unambiguous consent, SIA “Homeopātija” may process data for the following and other purposes:

7.4.1. Checking personal data in debt history databases before concluding a contract to assess the Customer’s ability to fulfill contractual obligations; during the contract, such checks are necessary to offer newer and more modern products and services.

7.4.2. Promoting the image of SIA “Homeopātija” by sending greetings, awarding bonuses and conducting surveys to improve existing products and services and develop new products.

8. Can the Customer restrict the processing of their data?

8.1. The Customer may object to processing or opt out of commercial communications at any time by informing SIA “Homeopātija” orally (after identification by telephone on +371 27335460), in writing by completing a form at its office, or by sending an electronic request signed with a secure electronic signature to info@homeopatiskaszales.lv. Requested changes take effect within three working days and may apply to some or all data provided, according to the Customer’s wishes, but not to data necessary to perform contractual obligations. The changes do not affect the lawfulness of processing before the objection or opt-out.

9. How does SIA “Homeopātija” obtain the Customer’s personal data?

9.1. SIA “Homeopātija” obtains personal data when the Customer:

9.1.1. Uses its services at the office or remotely, after identification.

9.1.2. Subscribes to news, alerts or other services from SIA “Homeopātija”.

9.1.3. Requests more information about a product or service used, or contacts SIA “Homeopātija” with a complaint or information request, after identification.

9.1.4. Participates in competitions, lotteries or surveys.

9.1.5. Is recorded by video surveillance equipment at the office or pharmacy of SIA “Homeopātija”.

9.2. SIA “Homeopātija” may process personal data received from third parties with the Customer’s consent (for example, operators of debt history databases).

10. How long is the Customer’s personal data processed?

10.1. SIA “Homeopātija” processes personal data while at least one of the following conditions applies:

10.1.1. A contract between the Customer and SIA “Homeopātija” is in force.

10.1.2. Retention is required by or follows from Latvian or European Union legislation.

10.1.3. Processing is necessary to pursue and protect the legitimate interests of SIA “Homeopātija”.

10.1.4. The Customer has not withdrawn consent to processing.

11. Sharing the Customer’s personal data

11.1. To provide services, SIA “Homeopātija” may share personal data with:

11.1.1. Partners involved in providing services ordered or used by the Customer (including making and selling pharmacy-prepared products).

11.1.2. Debt collection agencies, credit information bureaus, debt history database operators or other debt recovery organizations.

11.1.3. Assignees: to manage cash flow effectively, SIA “Homeopātija” may assign claims against a debtor or debtors.

11.2. SIA “Homeopātija” must provide personal data to law enforcement agencies, courts or other state and municipal authorities when required by law or by a request from the relevant authority.

11.3. SIA “Homeopātija” discloses only the necessary and sufficient personal data, in accordance with legal requirements and the objective circumstances of the situation.

11.4. SIA “Homeopātija” reserves the right to transfer personal data to other service providers when necessary to provide better and higher-quality services to the Customer.

12. How does SIA “Homeopātija” protect the Customer’s personal data?

12.1. SIA “Homeopātija” implements, continually reviews and improves safeguards against unauthorized access, accidental loss, disclosure or destruction. It uses modern technology and technical and organizational measures, including firewalls, intrusion detection and analysis software, and data encryption.

12.2. SIA “Homeopātija” carefully checks all service providers processing personal data on its behalf and assesses whether partners apply appropriate security measures and process data according to its instructions and legal requirements. A separate agreement requires the processor to comply with applicable legislation. Partners may not process the Customer’s personal data for their own purposes.

12.3. SIA “Homeopātija” is not liable for unauthorized access or loss of personal data beyond its control, for example caused by the Customer’s fault or negligence.

12.4. If the Customer’s personal data is compromised, SIA “Homeopātija” will notify the Customer.

13. What rights does the Customer have?

13.1. Contact SIA “Homeopātija” to obtain copies of personal data held about them.

13.2. Correct personal data held by SIA “Homeopātija” by calling +371 27335460, completing a written form at its office, or sending a request signed with a secure electronic signature to info@homeopatiskaszales.lv.

13.3. Obtain information about natural or legal persons that received the Customer’s information from SIA “Homeopātija” during a specified period. Information will not be disclosed about authorities conducting criminal proceedings, investigative authorities or other institutions where disclosure is prohibited by law.

13.4. Request erasure or restriction of personal data no longer needed for the purposes for which it was collected and processed (the “right to be forgotten”).

13.5. Exercise data portability when changing service providers.

13.6. Contact SIA “Homeopātija” or the supervisory authority (Data State Inspectorate, www.dvi.gov.lv) about personal data processing.

13.7. Contact the person responsible for data protection at SIA “Homeopātija” for information about the processing and protection of the Customer’s personal data.